Privacy policy

Privacy Policy

NeonNest ("we," "us," "our") values your privacy. This policy explains what we collect, how we use it, and the rights you have.

Information We Collect

When you visit or purchase from neonnest.net, we may collect:

  • Personal information: name, email address, shipping address, billing address, phone number
  • Payment information: processed securely by our payment provider (Shopify Payments and other processors). We do not store full credit card numbers.
  • Order information: items purchased, order history, customer notes
  • Technical information: IP address, browser type, device information, pages visited, referring website

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Send marketing emails (only if you opt in — you can unsubscribe anytime)
  • Improve our website and product offerings
  • Detect and prevent fraud
  • Comply with legal obligations

Third Parties We Share With

We share necessary information with trusted service providers to operate our business, including:

  • Shopify — our e-commerce platform
  • Payment processors — to process your payment securely
  • Printify — for print-on-demand fulfillment
  • Shipping carriers — to deliver your order
  • Klaviyo — for email marketing (if you opt in)
  • Analytics providers — to understand site usage

We do not sell your personal information.

Cookies

We use cookies to keep your shopping cart working, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not work properly.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of the sale of personal information (we do not sell your data)

To make a request, email support@neonnest.net.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act. You can request information about the categories of personal information we collect, request deletion, and opt out of any sale of personal information. Contact us at support@neonnest.net to exercise these rights.

Children's Privacy

NeonNest is not intended for children under 13. We do not knowingly collect personal information from anyone under 13.

Data Security

We use industry-standard security measures (SSL encryption, secure servers via Shopify) to protect your information. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated effective date.

Contact Us

Questions about this policy? Email support@neonnest.net.